ASK US ANYTHING
The work we do for you goes far beyond excellent food. It also involves personal, professional service that saves you time and stress when you work with us.
One and Done with Cookie will provide all the chafing dishes and display serving utensils for a buffet, plated meal, or cocktail party. Disposables or rental china can be arranged for additional fees. If needed and depending on the size of the event we can also arrange for tables, linens and decor and will provide you an estimate as needed. We can also coordinate entertainment for your event.
WHAT WILL OUR OVERALL CHARGES INCLUDE?
Once you make your menu selections, we will send you a customized quote that will complement the event that you desire. We will list all of our estimated charges. In addition to the food cost, we include the following: the event production fee, staffing service preference, rental/flowers (if applicable) and credit card fee (if applicable) and 20% gratuity pre-added (groups 10 + and on holidays).
WHAT IS THE EVENT PRODUCTION FEE?
This fee encompasses all expenses and logistics related to your event, EXCLUDING THE FOOD COSTS.Typically, this percentage ranges from 18-23%. It can include: event equipment, hours to prep and plan: pre & post event, and/or maintenance/fuel for large equipment. This is not gratuity
WHAT IS THE STAFFING FEE?
This is our hours worked the day of the event. Providing excellent service is the most important priority for us. Cookie and I work together before, during and after the event to do exactly what we promised. This includes: set-up, food prep, service at event, and clean-up. If extra staff is needed, we will provide you a recommended number ahead of time. We do have a 6 hour minimum for staffing on the day of the event.
WHAT ABOUT GRATUITY?
Gratuity is appreciated, but not required. All gratuity is divided equally with our team. WE PRE-ADD 20% GRATUITY TO ALL EVENTS OVER 10 PEOPLE AND ON HOLIDAYS.
WHAT'S THE DEPOSIT FOR?
A 50% NON-REFUNDABLE DEPOSIT IS REQUIRED TO SECURE THIS INVOICE. This invoice will act as a binding contract. Final payment is due 72 hours prior to your event date. Events booked within 2 weeks from the event date requires full payments to book.
WHAT ARE MY PAYMENT OPTIONS?
We prefer a check. It can be mailed or picked up. We do not use Venmo or PayPal. Invoices paid by credit card will incur a 3.5% fee. We can accept cash also.
WHEN DO I HAVE TO PROVIDE MY FINAL GUEST COUNT?
The final number of guests must be submitted to us 10 days prior to the event. All final changes are due at this time. Any changes made within 1 week will incur a late/rush fee. Changes include: menu, count, rental, and staffing.
WHAT IS OUR CANCELLATION POLICY?
If the client needs to cancel the event within 14 days of the event date, all payments are non-refundable.