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ASK US ANYTHING

The work we do for you goes far beyond excellent food. It also involves personal, professional service that saves you time and stress when you work with us.

WHAT'S INCLUDED?

One and Done with Cookie will provide all the chafing dishes and display serving utensils for a buffet, plated meal, or cocktail party. Disposables or rental china can be arranged for additional fees. Depending on the size of the event, we can also arrange for tables, linens, and decor and will provide you with an estimate as needed. We can also coordinate entertainment for your event.

WHAT WILL OUR OVERALL CHARGES INCLUDE?

Once you select your menu, we will send you a customized quote that complements your desired event. We will list all of our estimated charges. In addition to the food cost, we include the following: the event production fee, staffing service preference, rental/flowers (if applicable), sales tax, credit card fee (if applicable), and 20% gratuity pre-added.

WHAT IS THE EVENT PRODUCTION FEE?

This fee encompasses all expenses and logistics related to your event, EXCLUDING THE FOOD COSTS. Typically, this percentage ranges from 18-23%. It can include event equipment, hours to prep and plan, pre & post-event, and/or maintenance/fuel for large equipment. This is not gratuity.

WHAT IS THE STAFFING FEE?

This is the number of hours we worked the day of the event. Providing excellent service is our most important priority. Cookie and I worked together before, during, and after the event to do exactly what we promised. This includes set-up, food prep, service at the event, and clean-up. If extra staff is needed, we will provide you with a recommended number ahead of time. We do have a 6-hour minimum for staffing on the day of the event.

WHAT ABOUT GRATUITY?

We greatly value your gratuity, which our team evenly divides. Please note that a 20% gratuity will be automatically added to all events.

WHAT'S THE DEPOSIT FOR?

A 50% NON-REFUNDABLE DEPOSIT IS REQUIRED TO SECURE THIS INVOICE. This invoice will act as a binding contract. Final payment is due 72 hours before your event date. Events booked within one week from the event date require total payments to book.

WHAT ARE MY PAYMENT OPTIONS?

We prefer a check, which can be mailed or picked up. We do not use Venmo or PayPal. Invoices paid by credit card will incur a 3% fee. We can also accept cash.

WHEN DO I HAVE TO PROVIDE MY FINAL GUEST COUNT?

The final number of guests must be submitted to us 10 days before the event. All final changes are due at this time. Any changes made within one week will incur a late/rush fee. Changes include menu, count, rental, and staffing.

WHAT IS OUR CANCELLATION POLICY?

If the client needs to cancel the event within 14 days of the event date, all payments are non-refundable.

CAN WE COMBINE FOODS FROM OTHER SOURCES IN OUR BUFFETS OR DINNERS?

No, we cannot accept food that our staff or licensed vendors do not prepare due to liability, health, and

food safety reasons.

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